ERIC E. CURTIS

Hamilton,NJ

732-861-4573  · Ericpro1@hotmail.com

 

Technology Officer -   Microsoft Architect 

 

Technology and business visionary with 16+ years leading the design, development and implementation of technology solutions. Strong record of success in managing small and or robust IT infrastructures. Proven ability to bring the strategic direction and benefits of IT to solve business issues. Hands-on technical leader and Microsoft architect with extensive years of experience contributing to corporate performance.

 

·               Technology Architecture & Integration ·               Data Center Operations ·               Web Development & Content Management ·               Change Control Management

·               Project Management ·               Strategic Analysis & Internal Consulting ·               Multi-year Enterprise Planning ·               (SOA) Service Oriented Architecture Management ·               ERP / CRM / HRI Systems

      · Corporate Strategy · Policies/Procedures · Standard Level Agreements · Vendor Relations · Regulatory Compliance

 

 

 

TECHNICAL SKILLS

 

Operating Systems:MS Windows7 ,8.1, Windows 10, Server 2003, 2008R2 ,2012R2

 

Hardware:HP Apollo , HP C3000/C7000 class blades, Cisco UCS, Dell, HP Procurve, Cisco switches.

 

ERP/CRM:Microsoft Dynamics NAV,GP, CRM, SAP, PeopleSoft, Salesforce

 

NAS / SAN:HP Storage, HP EVA, MSA, Netapp, Overland, Adaptec, and Quantum.

 

Virtual:Hyper-V, SCVMM 2012, VMware, VMware View, VM Converter,

 

Mail Server / Messaging:Exchange Server 2003, 2007, 2010, 2013, Office 365, Outlook.

 

Scripting:Power Shell, Batch, Kix, VB scripting

 

Web Servers:Internet Information Server (IIS) 5.0/6.0, 7.0,7.5

Network Protocols:TCP/IP, DHCP, DNS, WINS, SNMP, HTTP, SSL,FTP, SMTP, Internet, BGP, RAS,SIP.

 

Wireless Networking:Cisco/ HP/ Fortinet ,WLAN, Active Sync,  Good Link

 

Backup/Recovery: Microsoft DPM 2010/2012r2 Arcserve, Veritas, Netbackup, Backup Exec, Bare Metal Restore.

 

Network Security/Monitoring:Cisco PIX / ASA, Fortinet , UAG 2010/TMG 2010, McAfee and (EPO) Trend ,ForeFront Endpoint Protection 2012 ,Windows Intune, Antivirus, What’s up Gold, Solar Winds, SCOM , Encryption, Quest , Netpro for SOX/PCI compliance & technology auditing.

 

Software Installer Packages:SCCM 2007/ 2012R2, Admin Studio, Advance Installer, Wise Installer, SMS Installer, WinInstaller 

 

Databases:SQL Server 2005, 2008,2012, 2014

 

Microsoft Tools:Microsoft ACT Tool kit, MAP, OMPM 2010, MDT 2010/2012, 2013, MDOP, APP V, VDI

 

Collaboration Tools:MS-Office Suite, SharePoint, OCS 2007 R2 / Lync, Skype, Polycom RMX, DMA, CSS, HDX, CX

 

Phone Systems:Cisco  UC-520,540,560 Avaya AES,CM and Session Manager, Audio codes, Broad soft, Mitel, and Polycom, Various SIP trunk providers.

 

Wan Optimization:Riverbed, Blue Coat, Exinda, Fortinet, WAN Optimization

 

Datacenter/Cloud:PAAS / IAAS / SAAS , Microsoft Office 365 ,Windows Azure, Amazon Cloud, Rack Space, Network Access Centers , Hosting Service Providers, Microsoft Live@EDU , Microsoft Private and Public Cloud. (System Center)

PROFESSIONAL EXPERIENCE:

Aeon Technology Partners
Senior Microsoft Solutions Provider Lead (VTSP)
§    I held the Senior Microsoft solutions provider role for the Microsoft Solution Practice. Provided all aspects of strategic IT planning and end-to-end technology initiatives for Aeon Technology Partners customers §    Microsoft Centric Solution around Office 365 and Azure Cloud initiatives.  §    Microsoft Unified Communications with Microsoft Lync/Skype for Business initiatives.  §    Microsoft Centric Solution with System Center initiatives.  §    Developing Statements of Work for sales efforts include sizing and scoping the opportunities. §    Provide End of project turn over documentation §    Participate as technical sales engineer or technology advisor to help close / win or shorten the sales cycle. §    Creating 3-5 year road maps for small, mid and large enterprises. §    Provide hands on production support, design, development, and maintenance of multiple customers in multiple industries §    Solved client business issues with efficient application of technology solutions, best practices and methodologies. §    Design, Architect and deployed to production Microsoft Lync/ Skype for Business Enterprise Voice strategy for customers §    Exchange Unified Messaging on Premise and Office 365 Cloud §    Integration between Cisco Call Manager 8.6 / Avaya and Lync for VOIP on the Lync Client. §    Deploy Sonus , Audio Codes M1k and qualified Microsoft Lync Vendors §    Thinktel/ Intelepeer Direct SIP Trunking Providers for Microsoft Lync/Skype for Business §    Deploy Actiance  “Vantage” for Archiving and Compliance §    Microsoft TAP Program for Windows Server 2016/ System Center 2016 §    Worked with SIP trunk providers and SBC products as well as Survivable Branch Appliance for remote sites. §    Zero touch deployment of Windows 7 / 8.1,10 using SCCM 2012 R2 §    System Center Configuration Manager with Cloud connector for Windows Intune §    Azure Pack for Hosting platforms for Hosting Vendors §    Hybrid Exchange on Premise with Office 365 Cloud, ADFS/ADFS Proxy for Single Sign on deployments (Driving Integration) §    Deployment of Office 365 E1- E5 to small/mid and enterprise customers §    Using Migration Wiz to Migrate Bulk Mailboxes to Office 365 §    Event Zero Reporting for Lync and Polycom Deployments §    Microsoft Skype for Business Call Quality Dashboard and Call quality metrics (CQM Reporting) for Skype for Business.   Clients list   9/2013 -  Present ·   J Reckner and Associates / Health Care Research- Lync 2013 upgrade to  Skype for Business for 5k seat Enterprise Voice, Exchange and O365 March /May 2016 ·   AT&T Consulting Services /  Ernst Young Global Lync 2013 Deployment for 25k seat Enterprise Voice, Exchange and O365 March /June 2015 ·   Principal Financial Group (Iowa, Global Lync 2013 Deployment for 15k seat Enterprise Voice, Exchange and O365 Aug 2014/March 2015 ·   ADP (Automatic Data Processing) (Microsoft Technology Strategic road map and Deployments) Lync Enterprise Voice, Exchange and O365 as well as Azure cloud with 65k Users  June 2013/July 2014 ·   Janus Capital (Denver, CO)  Microsoft Lync Enterprise 2013 Deployment with Enterprise Voice to 5k Users (Side Projects) ·   Beach Body (California)   Microsoft Exchange / Microsoft Lync 2010 and Office 365 deployment.  1k Users (Side Projects)

 

Fusion Storm	Remote 100% (Home Shored)
Senior Microsoft Solutions Provider Lead (VTSP)	10/2012 – 09/2013
§    I held the Senior Microsoft solutions provider role for the National Microsoft practice with a multi-million dollar pipe line. Provided all aspects of strategic IT planning and end-to-end technology initiatives for Fusion Storm customers §    Support Marketing efforts for Joint Microsoft initiatives.  §    Developing Statements of Work for sales efforts include sizing and scoping the opportunities. §    Provide End of project turn over documentation and Hands §    Participate as technical sales engineer or technology advisor to help close / win or shorten the sales cycle. §    Creating 3-5 year road maps for small, mid and large enterprises. §    Provide hands on production support, design, development, and maintenance of multiple customers in multiple industries §    Consistently met or exceeded the needs of customers. §    Solved client business issues with efficient application of technology solutions, best practices and methodologies. §    Continual lead all implementation of Information Systems including Microsoft centric technology, and other third party hardware vendor products. §    Created Strategic road maps and Power Point Presentations to present to C level and Technical Audiences. §    Design /planned /Architected and deployed to production Microsoft Lync 2010/2013 UC with Enterprise Voice strategy for customers §    Integration between Cisco Call Manager 8.6 / Avaya and Lync for VOIP on the Lync Client. §    Worked with SIP trunk providers and SBC products as well as Survivable Branch Appliance for remote sites. §    Zero touch deployment of Windows 7 using SCCM 2007/2012 §    Hybrid Deployment of Exchange 2010 with Office 365, ADFS and ADFS Proxy for Single Sign on deployments §    Deployment of Office 365 to small/mid and enterprise customers
The School District of Philadelphia	Philadelphia, PA
Director of IT - Microsoft Solutions Provider/ Consultant	05/2008 – 10/2012
§    I held the executive technical leadership role in IT with a multi-million dollar yearly budget providing technology solutions to the 6th largest school district in the United States of America. Provided all aspects of strategic IT planning and end-to-end technology initiatives.  §    Reporting directly to the executive board for the School District I served as the Pivotal role for all inter-office IT-related matters, daily operations, and consolidation opportunities. §    Rehired to lead the technology operations team and develop technology road map for the next 5-7 years. §    Provide hands on production support, design, development, and maintenance of Active Directory infrastructure §    Consistently met or exceeded the needs of end-users, administrative staff, and external vendors. §    Solves client business issues with efficient application of technology solutions, best practices and methodologies. §    Continual lead all implementation of Information Systems including Microsoft, Netapp and other third party products. §    Worked with diverse teams in a matrixes managed environment, both internal and external. §    Use strong planning and organizational skills to prioritize inter-departmental objectives. §    Developed plans to upgrade the infrastructure to Windows 2008R2 Active Directory. §    Created and Design Test bed for VOIP and SIP trunking Providers Microsoft Lync 2010 §    Redefine initiatives to build a standard secure computing desktop computing image by testing and deploying Windows 7. §    Provide project plans and perform migration of over 35+ Physical servers into VMware VSphere host. Manage and administer VCenter Servers and ESX / ESXi host. §    Played a pivotal role with Microsoft Azure Product development team to develop customer facing application in the cloud. §    Design/planned and deployed to production Microsoft Lync 2010 UC with Enterprise Voice strategy for 35,000 users. §    Integration between Cisco Call Manager 8.6 and Lync for VOIP on the Lync Client. §    Configured Exchange UM for Voice mailboxes and Lync IVR / Hunt groups for inward dialing. §    Worked with SIP trunk providers and Audio codes products SBC and Survivable Branch Appliance for remote sites. §    Worked with application/database teams to design/performance tune and rollout the internal intranet sites strategy for 35,000 users using SharePoint 2010. §    Installed and assist with Microsoft TAP Program for LYNC 2010 (Beta / Preview) at the School District of Philadelphia. §    Customize workflows for employee onboard process and several other automated business process within SharePoint.  §    Zero touch deployment of Windows 7 using SCCM 2007 §    Windows 7 Application testing and remediation with Microsoft Application compatibility toolkit “Act 5.6” §    Built App Virtualization infrastructure and integrated Microsoft App V with SCCM to deploy virtualized applications for legacy apps. §    Administration of IP PBX VOIP PBX System and integration into Microsoft Lync 2010 enterprise voice, adds, moves and changes configured voicemail boxes and configured Exchange UM roles for unified voice mail boxes.  §    Began to transition certain technology to Microsoft Live@Edu  for the entire School District of Philadelphia. §    Introduce newer technology such as (SCCM) 2007 for systems management.(upgraded from SMS 2003) §    Managed assets and created software packages with admin studio and deployed via SCCM 2007 §    Upgraded and Migrated from SCCM 2007 to SCCM 2012. §    Hybrid Deployment of Exchange 2010 with Office 365, ADFS and ADFS Proxy for Single Sign on. §    Created Kix and VB login scripts and scripting processing for desktops

 

Club ABC Tours / Crown Travel                                                                                                                             Bloomfield,NJ

Director of Technology                                                                                                                                                      05/2007 - 05/ 2008

IT Manager                                                                                                                                                           11/2006 - 05/ 2007

§    I held the executive technical leadership role in IT for a 36 million dollar travel operator company providing travel products to both international and domestic markets. I provided all aspects of strategic IT planning and end-to-end technology initiatives.  Led day-to-day operations of data center operations, help desk, application delivery, development, and network engineering. Transform IT into a strategic business partner by providing project management, relationship partnering, budget planning, strategic and tactical technology direction for the entire company.

§    Reporting directly to the COO for Club ABC Tours and Co-Presidents of Crown Travel Services I served as the focal point for all inter-office IT-related matters, daily operations, and company growth opportunities.

§    Directed all phases of multiple projects including project charter development, scope planning and definition, directed and managed projects execution, monitored and controlled all project work across multiple projects. Developed a comprehensive integrated change control process for the entire data center and finally supervised all project closures with seamless handoffs

§    Due diligence for company acquisition targets and integration of final acquisitions into corporation.

§    Renegotiated company’s major technology, operations and call center contracts for significant cost savings, reducing annual budget for the last 2 years

§    Built Microsoft App V with SCCM to deploy virtualized applications to Citrix / Terminal Servers.

§    Oversight of internet technologies including web site and e-marketing systems.

§    Created the technology strategy/roadmap to align the IT strategy with the corporate vision.

§    Oversee all IT staffing, budget projections and asset purchases.

§    Provide hands on technical production support, design, development, and maintenance of Active Directory infrastructure systems.

§    Played a pivotal role with the migration of legacy Windows NT 4.0 to Active directory 2003

§    Integrated Virtual server technology by using VMware VSphere 4.0 and Migrated 25 + application servers into VM.

§    Introduce new technology such as (SCCM) SMS 2007 for systems management. (SCOM) MOM 2007 for monitoring, SharePoint 2007 Intranet web services, (OCS 2007R2) Unified communications services

§    Define initiatives to create a secure computing environment with the upgrade from NT to Windows XP.

§    Introduce new threat management systems such as Fortinet firewall.

§    Created Disaster recovery plan to backup critical systems and created a failover DR site.

§    Built over 65+ Servers.  Managed, maintained, and supported Microsoft Exchange 5.5 to Exchange 2003 migration.

§    Implements network security policies and IT governance at the corporate level.

§    Plan, manages and develops upgrades to Mitel’s telephone system and integration into OCS 2007 R2 for Enterprise Voice..

§    Managed day-to-day IT Operations through close collaborative relationships with 5 direct reports by coordination the resolution of all corporate support .Helpdesk and desktop support.

 

The School District of Philadelphia                                                                                                                        Philadelphia,PA

Director of Technology Manager - Microsoft Solutions Provider / Consultant                                                           1/2005-11/2006

Recruited to drive enhancements in operational performance through establishment of a new 10,500 data center and technology infrastructure group focused on creating Technology road map that drove the delivery of converged enterprise networks with more than 35,000 users. Coordinate 20 support specialists, selection/implementation of third party technologies, and project planning/budgeting/delivery. Liaise with vendors and execution of all operational aspects of Information Technology Services and engagements.

§    Provide hands on production support, design, development, and maintenance of Active Directory infrastructure

§    Directly reporting to SDP senior management all Information Technology initiatives.

§    Solved client business issues with efficient application of technology solutions, best practices and methodologies.

§    Worked with diverse teams in a matrix managed environment, both internal and external.

§    Use strong planning and organizational skills to priorities based upon departmental objectives and service level agreements.

§    Participate in Architecting, Design of active directory, evaluation and selection of third party hardware and software.

§    Provide project management, budgets and consulting in the areas of technology assessment, policy and information transformation.

§    Migration of 35,000 users from NT 4.0 to Active Directory 2003.

§    Design / Implement Exchange 2003 Clustered (multi) Node messaging servers

§    Introduced / Built Citrix Web and Server farm. Support server side Citrix connectivity.

§    Managed assets and created software packages with admin studio and deployed with SMS 2003

§    Redefine initiatives to build a Standard secure computing desktop image by testing and deploying windows systems.

§    Establish IT control standards, policies, configuration guidelines, and procedures for operation of windows client / server systems.

§    Work with the Chief Security Officer to Design, and implement, manage security as it relates to windows environment. . 

§    Monitor server farm for health and performance with Mom 2005 management suite

§    Support initiatives to improved methods by working directly with the helpdesk team and helpdesk support system.

.       

J.P. Morgan Chase & Company- Bank One                                                                                  New York, NY / Jersey City, NJ

Global Network Security Architect and Administration/Consultant                                                                     1/2004 – 1/2005

Spearheaded upgrades of the organization's network infrastructure focused on enhancing global administration and security enterprise-wide. Performed the evaluation of new projects and applications in relation to network security architecture and design. Analyzed business risks, selected new systems/products, supported project management/planning initiatives, and delivered expert support and administrative services to 228,000+ users nationally. Built and directed top performing teams of technical specialists

§    Overall Global administration and security for JP Morgan Chase & Co. network infrastructure.

§    Participated in highly visible M&A projects including integration/consolidation of both IT operations platform into one.

§    Successfully restructured this global firm operating platform by establishment of the organization's standard secure computing environment

§    Sharpened information security and operational performance through establishment of security policies and standards, successfully passing related regulatory security audits and Sox compliance.

§    Enhanced technical performance through standardization of desktop deployment team and by serving as a key contributor to desktop operations projects.

§    Impacted corporate productivity and efficiency through development and implementation of new systems, tools, technical modifications, and strategies.

§    Design, Plan, Develop, review, and maintain security policies and standards for NT/Active Directory and Netware.

§    Evaluate new projects and applications particularly as they relate to network security architecture and design.

§    Review and analysis of business risks. Active member in the JP Morgan Core engineering and Architect group.

§    Heavy Interaction with all lines of business (LOB) and business units within the Bank

§    Provide day-to-day extensive Senior-level support and administration for 228,000+ computer users across the USA. Administration of NT/ 2000 Active Directory (2003), NDS Novell 6.0.

 

First Union/Wachovia Corp                                                                                                                    Wayne, NJ / Charlotte, NC                

Senior Systems integration / Consultant                                                                                                                5/2002 – 12/2003                                                                                              

Project management includes highly visible large-scale M&A projects to integrate both First Union and Wachovia Networks due to the Merger. Managed projects, performance, activity, and progress reports. Work with team members to develop, implement, and maintain enterprise-wide information security capabilities. Manage a variety of clients and provide support their overall security efforts. Ensure key business processes reflect appropriate risk management considerations. Assist evaluation of enterprise-wide security plans, policies, procedures, and practices. Day-to-day support for 5000+ users within the bank.  Manage 15 direct report personnel. Built NT/ 2000, Novell 5.1 Servers.  Administration & Security of NDS, NT/ Active Directory Domains.

 

J.P. Morgan Chase & Company (Chase Manhattan Bank)                                                              New York (Downtown)  , NY

Senior LAN Analyst / Full Time               11/1998 – 4/2002    3^rd Shift                                                                                 

Project Management includes leading large-scale projects to integrate both JP Morgan and Chase Technology Operations due to the Merger. Ensure integrity of logical security for all Desktop computer-based systems across all technical platforms. Develop, review, and maintain security policies and standards for NT/Windows 2000 and Netware. Evaluate new Security products and applications particularly as they relate to network security architecture and design.  Provide night-to-night third level technical support for 1700+ computer users within the downtown Manhattan area. Administration of Cisco Call manager VOIP PBX Systems, adds, moves and changes configuration of voicemail boxes and additional administration.  Manage 11 direct reports desktop support personnel. Built NT/ 2000, Novell 5.1 Servers. Administration of NT Domains.

 

C3I Inc. 

Help Desk/Client Support                                                                                                            10/1996 - 11/1998

Provide 100% phone support to 7,000 Pfizer Pharmaceutical sales force clients. Particularly, software support and troubleshooting of proprietary and off the shelf software. Create timely, detailed, and accurate records of all steps necessary to achieve resolution of the problem including a summary of precise problem, and resolution. Provide assistance to level one technicians on support related issues through investigation, research, and additional training outlets.

 

 

                                                                          Education / Certifications / Training

 

 

2016Global Knowledge – Skype for Business

2016Global Knowledge – Deploying Office 365

2015Sonus - Sonus SBC 1000/2000

2014Global Knowledge – Introduction to Azure IAAS

2014Audio Codes -  Deploy Solutions for Lync 2013

2013 Certified - Microsoft Lync 2010 / 2013  MCITP (2 Exams)

2012Certified - Microsoft System Center Configuration Manager 2007 (SCCM) MCITP

2012Certified – Microsoft System Center 2012

2011       Windows 7 Deployment

2011Global Knowledge - Designing & Deploying Exchange Messaging 2010 Solution

2010Global Knowledge - Cloud Computing Essentials

2010Global Knowledge - Business Process Analysis

2010Global Knowledge - VMware VSphere

2009Global Knowledge - Cisco Unified Communication

2009Global Knowledge - Cisco Internetworking

2009Global Knowledge - Designing & Deploying Office Communication Server 2007R2

2008Fortinet / Fortigate - Network Security Threat management

2008SANS - Ethical Hacking

2008HP Learning – HP Storage Works (SAN)

2008Global Knowledge - SharePoint 2007 Administration

2008University of Phoenix  - Technology Management

2008Learning tree – Effective Communication Skills

2007Learning tree – Management Skills: Team Building/Productivity and Performance

2004       Stevens College – PMBOK- Project management courses - PMI Certifications

2001Inet Solutions - Novell Netware 5.1 Administration.

2001Union County College

2000Metro Wide Computer learning Center- Network Plus+

 

 

Member                                Center for the Advancement of the Enterprise Architecture

Member           Microsoft (VTSP) Virtual Technology Solution Professional

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